Purpose of the Role

The role of the Operations Support Manager is to provide administrative support to the Front of House team across both commercial and residential services. The role will have a strong focus on accounting and invoicing duties, working closely with all FOH managers, Workforce+ leadership, and the account team from the wider SMR and Savills business.

Key Responsibilities

Invoicing & Accounting

• Process purchase orders, updating relevant spreadsheets.
• Responsible for processing of invoices, billings and overtime for FOH.
• Manage, track and report on Reward & Recognition expenditure.
• Works to meet all deadlines of the accounting team
• Works in line with processing requirements of the accounts team
• Audits invoices against requirements and purchase requests
• Ensures an accurate and up to date charge information for absence cover arrangements, working with the cover team manager
• Works to meet all deadlines of the payroll team

General Administration Support

• Provide general administrative support the FOH Management team including reporting, preparation of presentations, booking meeting rooms, minute taking and ad hoc administration
• Responsible for collating and reporting on KPI data.
• Ordering and arranging delivery of FOH Team uniform.
• Assist in minute taking for HR related meetings, such as disciplinary hearings and investigations

Areas of Ownership

• Lead on training date arrangements for FOH including but not limited to inductions, customer service and SIA training.
• Creating welcome packs and onboarding information for all new employees
• Owns accuracy of the notes information on TimeGate
• Manages training bookings and acts as a liaison with the Pathways team
• Ensures departmental trackers such as SOP tracker, training tracker, Operations Audit trackers, etc are up to date.
• Manages the administration within recruitment, including interview scheduling, meeting room booking, and onboarding

Innovation and Development

• Effectively manage your own time on a day to day, basis placing emphasis on where your contribution will add the greatest value.
• Deliver all aspects of your role in a timely manner as required and ensure you meet deadlines as required.
• Identify inefficiencies in workflows and recommend / implement improvements
• Track performance metrics and generate reports
• Liaise with the Agencies we use for site cover and other trusted service providers

It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Skills, Knowledge and Experience

• Ability to juggle a multiple tasks simultaneously
• Excellent organisational and time management skills with a high degree of flexibility.
• Ability to handle a large number of projects alongside managing administrational duties.
• Experience in minute taking.
• Excellent experience in Microsoft Excel, Word and PowerPoint knowledge.
• A positive attitude and a visible and natural passion for customer service.
• Ability to adapt and adjust to a number of clients, contracts and team styles.
• High numer literacy and highly accurate and detailed orientated. This is absolutely key, given one of the biggest focus of the role is financial administration.
• Excellent communication skills, able to present yourself at all times in a positive and professional manner.

Working Hours - Mon – Fri, 9:00 – 17:30. 37.5 hours 

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Please see our Benefits Booklet for more information.