Purpose of the Role

As the first point of contact for this vibrant building in the heart of Soho, you’ll play a key role in creating a welcoming and professional environment for everyone who walks through our doors.

Key Responsibilities

Core Duties & Responsibilities

• Welcome and assist all visitors, contractors, and tenants, ensuring everyone receives a warm and professional greeting
• Maintain an accurate log of all visitor’s, contractors using the inhouse systems.
• To provide assistance and direction to visitors and notify occupiers and hosts inline with their preferred procedure.
• To maintain a professional manner when communicating via telephone and emails.
• Keep the Reception area inviting and organised, making a great first impression every time.
• Present yourself professionally at all times, and approach every interaction with courtesy, positivity and a willingness to help.
• To adhere to all procedures and operating standards of work in place at your property.
• Establish a professional working relationship with client, tenants and visitors within the property and be the first point of contact for the building.
• Be the go- to person for queries, providing helpful information and connecting people with the to the relevant person(s) for actions if needed.
• Ensure the Reception desk is always attended and welcoming throughout working hours.
• Handle all phone calls, emails, an enquiries quickly and courteously, ensuring everyone received a timely response.
• Liaise with tenants regarding queries, requests, and building updates.

Post & Deliveries

• Receive, log, and manage all incoming post and parcels.
• Manage outgoing post and courier collections.
• Notify tenants of parcels/ letters awaiting collection.

Meeting Rooms & Events Support

• Manage meeting room bookings, ensuring rooms are set up and ready on time.
• Assist the Events Manager with event preparation and any set-ups.
• Monitor meeting room usage and report any issues.

FM Duties

• Complete daily building checks, escalate to Facilities Manager where necessary.
• Conduct stock checks for Stationery, Toiletries and Catering.
• Order consumables and replenish when required.
• Report and log jobs via Vantify.
• Escalate urgent matters to the FM team.
• Support with Contractor Management.

Space Management - Cafe

• Monitor and manage the café workspace, take and oversee the bookings etc.

H&S

• To serve as a fire warden during drills and evacuations, ensuring safety protocols are followed and assisting with the safe evacuation of staff and visitors.
• To assist in the event of an emergency, escalate to the relevant people.
• To be a First Aider for the site.

End-of-Week Responsibilities

• Complete Friday closing procedures, including final building checks and documenting.
• Secure the building and lock up every Friday at 18:00.
• Ensure all equipment, lights, and communal areas are correctly shut down before leaving.

It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Skills, Knowledge and Experience

Essential

• Bring your excellent verbal and written communication and organisational skills to the team that values reliability, positivity, and a passion for customer service.
• A minimum of GSCE-level education (or equivalent) is required.
• Team player with strong customer service skills, able to provide a helpful and polite service.
• A friendly and professional telephone manner, efficiently relaying messages and following instructions
• Demonstrate discretion and professionalism when handling sensitive or confidential information
• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.
• A positive attitude, and a visible passion for customer services.
• Previous experience in Front of House or administrative role within a corporate or professional office.

Desirable:

• It’s a an advantage if you hold an SIA Licence and have completed Fire Warden and First Aid training.

Working Hours - Monday – Thursday 08:30-17:00. Friday 08:30-18:00 

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Please see our Benefits Booklet for more information.