Purpose of the Role

Savills has a great opportunity at the Highcross Shopping Centre. We are looking for an experienced Duty Controller join the team on site. Your shift pattern will be 4 on 4 off, 08:00-20:00 and 20:00-08:00 shifts, with a pay rate of £15.25 per hour. You will report into the sites Security Operations Managers.

Key Responsibilities

Responsible for the ‘live’ operation of the Control Room and the Control Room Assistants by managing the essential functions of;

• Monitoring CCTV of and not restricted to all common and public areas of the shopping centre
• Providing leadership during emergency and evacuation procedures
• Ensuring the health safety & welfare of security personnel
• Reporting and recording incidents that affect Centre Operations
• Maintaining building security and safety
• Providing leadership and direction to security personnel on duty to ensure all issues are dealt with correctly and within a timely manner

Further:

• To comply with Assignment Instructions / Standard Operating procedures at all times and carry out duties accordingly
• Ensure that Health and Safety processes and procedures are complied with at all times
• Provide leadership in emergency situations, including fire and evacuation incidents.
• Provide a professional and customer focused service to all customers, retailers, visitors, staff and contractors
• Ensure all security activities are carried out adhering to the requirements of the SIA, both criminal and civil law and in compliance to Highcross policies and procedures
• Manage unacceptable behaviour in line with Highcross procedures
• Provide a deterrent for possible crime
• Ensure all control room equipment including life safety systems is operational and any faults are reported and actioned in a timely manner
• Take responsibility of the supervision of the operations team during silent hours or when Duty Managers are not on site.
• Ensure the control of access to and movement of persons and vehicles within all secure areas of the centre including service areas and car parks.
• Take responsibility for effective radio traffic to maintain professional communications.
• Take responsibility for the issuing of contractor permits and keys
• Any other adhoc duties may reasonably be required from time to time

Skills, Knowledge and Experience

• Previous Industry experience
• Previous Supervisory or management experience
• Strong customer service skills
• Effective people management skills
• SIA CCTV Licence
• Good verbal and written skills
• Ability to remain calm under pressure.
• Excellent communication skills

Working Hours - Average of 42 hours per week, on a rolling 4 on 4 off pattern of 08:00-20:00 and 20:00-08:00 shifts 

Salary - Hourly rate of £15.25ph

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Please see our Benefits Booklet for more information.