Purpose of the Role

• To work as part of the Control Room Team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the centre.
• To ensure excellent relationships with our client, suppliers, colleagues and customers.
• Working in a proactive way to anticipate security issues and alert the Shopping Centre Security Team in a prompt and professional manner.
• Ensure all incidents are reported in compliance with customer and company policy and procedures.
• Assist the Security Management Team in developing and sharing of “best practice” and use of systems and tools to improve service effectiveness.
• Monitor faults with security related equipment, ensuring they are reported correctly.
• Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Assist the Operations Manager and Centre Management with any reasonable or practical request.
• To be the first response for all centre enquiries and emergencies reporting to the security manager.

Key Responsibilities

• To work as part of the Control Room Team supporting the security operation.
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
• Ensure a timely response to all security issues and events
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with the Operations Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
• Maintain continuous monitoring of site radio systems always adhering to correct radio procedures.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events.
• Access control of the centre’s service yards monitoring all deliveries.

Skills, Knowledge and Experience

SKILLS

• Good verbal and written communication skills.
• Able to articulate clearly and credibly with the client, senior managers and all staff.
• Capability to work unsupervised and take responsibility.
• Aptitude to remain calm under pressure.
• Smart appearance.
• Flexible/can do attitude.

QUALIFICATIONS AND EXPERIENCE

Essential:

• Successful track record of delivering security solutions and first-class customer service to internal client base
• CCTV SIA Licence.
• Experience of working in a customer focused environment.
• First aid qualified or willing to work towards qualification.

Desirable:

• Professional or further qualification in Security.
• Experience in control room monitoring.

Working Hours

Avg 42 hours per week, 4 on 4 off shift pattern – Nights only

Salary

£13.50 p/h

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Please see our Benefits Booklet for more information.