Purpose of the Role

Maintaining a professional appearance and demeanor.to ensure that the reception area reflects the business park’s culture and values. Warmly welcoming and assisting visitors as they arrive and ensuring a positive first impression of the business park. Ensuring visitors and contractors are directed to the appropriate area, office or person. Keeping the front desk area clean and organized to ensure the reception area is welcoming and professional at all times. Handle any mail or deliveries and distribute them accordingly. Address guest or customer concerns and assist with any inquiries or requests. Ensuring the tenants and clients are satisfied with the services that is provided by resolving issues or escalating to the appropriate staff. Ensuring that only authorized personnel enter secure areas. Be aware of emergency procedures and assist guests during emergencies if required.

Key Responsibilities

• Greeting and Welcoming Visitors
• Managing the Reception Area
• Handling Mail and Deliveries
• Administrative Support
• Answering and Directing Phone Calls

Skills, Knowledge and Experience

• Multitasking ability

• Security understanding

• Service orientated mindset

• Call handling

• Resolving conflict

• Multitasking and prioritisation

• Polite client care

• Open and clear communicator

• Client hospitality

• Clean and tidy nature

• Organisation and efficiency

• Professional appearance

• Interpersonal communications

• Office admin

Please see our Benefits Booklet for more information.