Purpose of the Role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building. Individual must be highly customer focused, driven and be able to adapt to change.

Key Responsibilities

Key deliverables

• Prepare, monitor and reconcile service charge budgets and prepare forecast.
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Collaborate with the landlord appointed consultant to complete the requirements of the Building Safety Act for the residential unit (154 Holborn).
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

• Has budget and cost control responsibilities
• Has an awareness of wider team or department budget

Clients and Business Development

• Is proactive in building relationships with internal clients and responsive and helpful to external clients
• Functional or specialist competence with relevant understanding of business/departmental context
• Completes own work under minimal supervision/guidance
• Can deal with novel or difficult situations within context of own function or specialism
  

People

• Active team player
• Will have line management responsibilities
• Shares expertise with colleagues
• Proactively communicates to colleagues and others
• Shares information with colleagues and others through team meetings, databases, filing systems, etc

Systems and Process

• Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
• Makes decisions within field of expertise
• Is conscious of process and takes steps to protect the interests of SMR’s, employees and reputation
• May contribute to SMR Projects

Skills, Knowledge and Experience

Person specification

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Datastation, Proactis, elogbooks) at a level to undertake the role satisfactorily
• Experience of managing single-site environments
• Experience of managing a single-site environment in excess of 200,000 square feet and/or service charge budgets in excess of £3m

Working Hours - 9am-5.30pm 

Salary - £60-65k depending on experience 

Please see our Benefits Booklet for more information.