Purpose of the Role

The role of the Security Supervisor is to ensure the overall smooth running of the centre and supporting the Operations Management in ensuring that the Centre is a safe and pleasant environment for our customers at all times.

Key Responsibilities

1. Ensure the overall effectiveness and efficiency of security and customer care provision.
2. Monitor the team rota and communicate with the National Operations Centre for any changes or amendments.
3. Supporting the Operations Manager in achieving the aims and objectives of the Centre’s security function.
4. Ensure Security Officer and Control Room Operatives are performing their duties to the appropriate standard.
5. Provide feedback on the performance of Security Officers to the Operations Manager.
6. Provide ongoing support, guidance, and training for Security Officers, advising them of how to improve their performance where required.
7. Report any significant security incidents, to the Operations Manager and assist in ensuring a full investigation has been completed to establish all facts.
8. Support operations Management through encouraging communication among tenant security providers.
9. Ensure all aspects of routine health and safety checks are followed, in particular those identified within the personnel and procedures manual.
10. Co-ordinate the evacuation of the Centre in an emergency in accordance with the Centre’s evacuation plan.
11. Support the implementation of specific security plans for events and the attendance of any VIPs to the Centre.
12. Reporting any maintenance or health and safety issues to the Operations Manager.
13. Ensuring all incident reports are uploaded to the specific systems.
14. Ensuring monthly/ quarterly welfare checks have been completed.
15. Ensuring rotas have been completed and uploaded to necessary systems.
16. Ensure close liaison with the local Police and encourage communication amongst tenant security providers.
17. Ensuring all the Site documentations are up to date.
18. In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security License and a Public Space Surveillance License.
19. The individual must have excellent verbal, written communication, and PC Skills such as MS word, and MS excel.
20. Detailed oriented and ability to perform independently and alongside the team.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills, Knowledge and Experience

Minimum 3 Years Supervisory/ Management Experience.

Valid SIA CCTV & DS licences.

Ability to perform under pressure independently and within Team.

Excellent PC skills, Excellent command in verbal and Written English.

Working Hours - 42 hours/ Week 

Salary - £14.59/hr 

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Please see our Benefits Booklet for more information.