Purpose of the Role

A senior role within the cleaning operations team, the Area Operations Manager role is to act as a direct support to the Director Workforce+ Cleaning+.

The role will include supporting a number of high-profile sites, acting as a representative where required for the Director Cleaning+ and acting in an internal and external client liaison capacity when required.

The role will also include supporting the area, ensuring the general management, compliance and site support of the cleaning and environmental services teams within your designated region.

Ensuring that every member of the team within this area is operating within the regulations of the Savills Quality Management System.

Supporting the sites and Area Managers in delivering enhanced standards through subject matter expertise, training guidance and action planning.

Key Responsibilities

Ensure compliance of the framework of delivery through monthly and quarterly operational site visits.

Ensure KPI visits are completed on each property on a regular basis in line with our framework of delivery. Ensuring action points are raised with the appropriate manager, this is to include evening and weekend checks if/when necessary.

Ensure that the cleaning and environmental personnel within the designated sies are carrying out their roles as instructed by the site and documented through the site assignment instructions and complying with the company Health and Safety and cleaning and en policies.

Ensuring cleaning and environmental teams and sites are working in line with the Cleaning & Environmental services Operations Manual and in line with our ISO9001 quality management policies and any other relevant central policies and procedures.

Effectively deal with any issues concerning conduct or operation of any member of the cleaning and environmental team as required including investigation, disciplinary and grievance.

Tenders and mobilisations:

Take the lead where required in mobilisation of new contracts including attendance on day one of mobilisation. This will include ensuring that all new staff are set up correctly on Savills systems and that uniform, and equipment is ordered and supplied as agreed.

Support the tender process of new properties where required. This may include tenders via Proactis, and the delivery of presentations and pitches as required.

Support HR where required in the undertaking of TUPE consultations.

Adherence to all contract deliverables.

Ensure all new properties that are mobilised into Savills inhouse are on the roster management system from day one and that training has been provided.

Ensure all sites are using the National Operations Centre and provide support in the booking of cover.

Ensure all Savills lone workers are identified and incorporated into the National Operations Centre lone working system.

To produce regular update reports to the Director of Workforce + Cleaning on the cleaning functions and related issues at sites.

Monitor vacancies and support sites in recruitment where required.

Ensure that sites complete all outstanding points from audits in the required timescale.

Explore innovation and sustainability opportunities and ensure a consistent approach to our central ESG agenda.

Ensure communication with sites is maintained to a high standard.

Drive a community working culture throughout the sites where possible, sharing best practise.

Influence the Workforce+ Cleaning delivery strategy.

Proactively develop positive working relationships with key stakeholders both internal and external.

Together with the Financial Coordinator ensure that cost models are produced and signed off for budget and tender requirements.

Identify and proactively work towards the growth of Cleaning Services through Workforce+.

Ensure compliance on the Portfolio paying particular attention to those who lone or night working and ensure that adequate checks and balances are in place for these staff.

Ensure the welfare checks on site-based staff is carried out and support both HR and Operations Managers where required.

Provide support with and deal with issues concerning conduct including investigation, disciplinary and grievance.

If required directly manage contracts that may need an additional level of support or that require a high quality of delivery.

The above is not an exhaustive list of duties.

Skills, Knowledge and Experience

Proven interpersonal skills, with at least 5-years’ experience in the industry.

Proven TUPE process knowledge desirable.

High level of computer literacy, particularly Microsoft Office

Ability to be self-motivated and work under pressure to balance conflicting deadlines is essential

Excellent customer service skills

Experience and ability to carry out site cleaning and environmental audits and reviews.

Understanding of risk assessments, COSHH assessments.

Familiar with the BICS standards of training.

Working Hours - 40hrs

Home based with UK travel expected. Sites in and around Birmingham, Liverpool. 

Please see our Benefits Booklet for more information.