Purpose of the Role

The HR Advisor role is to provide an effective HR service to line managers, surveyors and employees on HR policies and procedures, whilst ensuring compliance with employment law. It is an exciting and dynamic environment with so much changing every day. Lakeside Shopping Centre offers a vibrant place to be and we are proud of our team, celebrating our values:

• Taking pridE in our work.
• Stepping out of the box, inspirEs one another.
• We ensure you are recognisEd as going above and beyond.
• Always be Exceptional, makes someone’s day.
• bring your E game Everyday.

This role offers a chance to be part of something special, playing a key role in transformational change and setting the people agenda in a time when the Centre’s plan for growth has never been bolder.

This is a site-based HR Advisor role providing an integrated HR service to The Centre Director, Operations Director, Line Managers, and all site-based employees. The role will be integrated and supported by the wider Savills HR SMR team, working closely with the Senior HR Business Partner.

You will ultimately be responsible for the people strategy on site from recruitment & onboarding, through to career development to driving talent pipeline. You will be the ambassador for positive people culture and making the Centre a desirable & great place to work with positive reputation, high moral standards, and robust people centric policy, promoting a positive culture of equality, diversity, and inclusion.

Key Responsibilities

Advisory - Employee Relations

• Advise and coach line managers, surveyors and employees on queries regarding policies, procedures, employee relations issues etc, via telephone, email or face to face.
• Manage varied employee relations caseloads, assisting and advising line managers/surveyors with the interpretation and implementation of policies and procedures, including disciplinary, grievance, performance/capability, sickness absence etc in a fast paced environment.
• Attend employee relations meetings as required, (e.g. disciplinary, grievance, capability, absence, flexible working etc).
• Advise on investigations up to complex matters (including discrimination, whistleblowing, etc).
• Compile and issue all appropriate HR documentation required within employee relations cases.
• Discuss any restructure proposals with the Surveyor / Line Manager and Senior HR Business Partner, to devise the business/HR strategy to move forward with facilitating this process and manage any potential redundancy situations arising as a result of restructure proposals.
• Identify and escalate ER related risk and emerging trends and take ownership of actions recommended (e.g. coaching / training)
• Contribution to the management of escalated casework including the preparation of Employment Tribunal bundles

Procedures

• Keep abreast of changes in relevant employment law legislation and ensure that the Company complies. Attend seminars / training programs to enhance knowledge.
• Assist in reviews of existing or development of new internal SMR policies, procedures and HR documentation.

Record Keeping

• Ensure all completed case work is securely stored electronically, on paper records within personnel files and up to date on the Company’s online HR system, Cascade.
• Ensure all paperwork arising from general HR queries is stored electronically and/or on employee personnel files as appropriate.
• Ensure employee confidentiality is maintained at all times and data protection legislation is adhered to.

Recruitment & Selection

• Provide line managers with general advice on following a fair and consistent recruitment process.
• Assist the HR Operations team where necessary to ensure the job description and person specifications are complete for all roles being recruited to.
• Attend interviews when appropriate.

Learning and Development

• Support the Centre Director with the development and delivery of a Centre wide L&D plan.
• Ensuring that critical compliance training is always up to date.
• Reporting on training across departments as part of the monthly KPI reporting.
• Supporting Departmental Managers in the design and delivery of all departmental training.
• Assisting the Centre Director with the training and development of the Centers leadership team.

Payroll

• Ensuring accurate and timely submission of the monthly timesheets in order for them to be processed centrally.

General

• Hold full responsibility for case management on site, with support from Senior HR Business Partner/Head of HR Advisory.
• Support Senior HRBP with wider projects and HR initiatives.
• The post holder will be commercial, and people focused.
• Liaise with the HR Operations Team to keep records up to date and ensure standard letters are issued in a timely manner.
• Ensure efficient communications within internal teams and to appropriate third parties, where applicable.
• Liaise with the Operations Support Team on issues such as TUPE, Health and Safety and Security.
• Liaise with the Pathways Training team on the training needs of employees and assist with Inductions, where appropriate.
• Work together with other team members on the implementation of the Human Resources Business Plan including working on ad hoc HR projects.
• Attend scheduled meetings within the department to ensure that all members are aware of all key issues.

Skills, Knowledge and Experience

Knowledge and Experience

• CIPD level 5 or equivalent level experience.
• Thorough, practical, and proven experience in a HR generalist role including employee relations.
• Excellent understanding of UK employment legislation.
• Ability to advise on a broad range of HR topics.

• Strong communication skills to work effectively with stakeholders and partners.
• Ability to effectively manage, priorities and adapt to a busy and changing workload.

Experience Required

• 2 years’ Experience of working in a fast-paced generalist HR environment
• Experience of using Information Technology in a HR and administrative context
• Practical experience of participating in procedural meetings and in advising on HR issues

Working Hours - 40 hours per week, 9am to 5.30pm, Monday to Friday 

Please see our Benefits Booklet for more information.