The role of the Operations Assistant is to support the Centre Manager in the overall smooth running of the centre in ensuring that the Centre is a safe and pleasant environment for our customers at all times.

Key Responsibilities

• General administration duties to include support and typing to the Centre Management Team including Reception Duties, diary management and arranging meetings including refreshments

• Report any significant site incidents, to the relevant Manager and assist in ensuring a full investigation has been completed to establish all facts.

• Support the Centre Manager through encouraging communication among tenants to include attaining trade feedback.

• Ensure all aspects of routine health and safety checks are followed, in particular those identified within the personnel and procedures manual.

• Co-ordinate the evacuation of the Centre in an emergency in accordance with the Centre’s evacuation plan.

• Reporting any maintenance or health and safety issues to the Centre manager.

• Purchase Orders – Ensure appropriate action is undertaken to ensure optimal service charge recovery

• Invoices – Support the Centre and Head Office teams on the coding and payment of all supplier invoices

• Petty Cash & Expenses – Control and record all management team expenses and petty cash in accordance with HQ procedures, to include office supplies.

• Reporting – Assist the team with the preparation of status reports, monthly performance reports, occupancy statistics etc and the assembly of supporting documentation

• Manage the Annual PPM Schedule – Review the PPM schedule on a regular basis to schedule relevant works throughout the year and provide feedback on what is required for the following budget period

• Duty Manager Role – To come with experience of the site, annual leave cover will be required to perform the day-to-day duties of a Centre Manager

• Undertake additional responsibilities as reasonably requested by the Centre Manager, in line with the role’s scope and operational needs.

Skills, Knowledge and Experience

• Minimum 5 years administrative experience in a highly customer focussed retail environment

• An excellent business communicator, e.g. face to face, newsletters, Retail Committees and Working Groups, etc.

• Fully competent in Microsoft Office Software (Word, Excel, Outlook, Explorer)

• Have a strong personality at the same time as being a committed and skilful team player, able to interact at all levels effectively.

• Have the presence and confidence to deal with senior personnel (particularly from retailers, Client, agents, local authority and other stakeholders) on issues good and bad.

• Outstanding relationship building skills.

• Strong financial and analytical skills.

• IOSH qualified – (preferred, not essential).

 Permanent Position

 Working Hours - 37.5 per week. Monday to Friday 9:00am - 5:00pm

 Salary Range £25,000 - £29,000 

 #LI-DNI

Please see our Benefits Booklet for more information.