Purpose of the Role

The Senior Property Manager (SPM) will be a key member of the management team at White City Place. Shaping the ethos and culture, building on the directives outlined by the client, to deliver a world class workplace campus, by overseeing the delivery of facilities services to occupiers to best practice standards defined by Savills and is expected to understand the business objectives of the investment.

Key Responsibilities

• Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement).
• Delivery of ‘Instinct’ (customer experience) operational initiatives across all areas in close liaison with our service partners.
• Ensure that on-site management of the building is undertaken in accordance with Savills policies, processes, and procedures as defined on the Process Hub site (Compass).
• Liaise with occupiers’ representatives referring matters upwards only if they cannot be resolved.
• Have an awareness of the Savills Complaints Handling Procedures and ability to lead on resolving tenant disputes in-house where possible.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building and car parking facilities.
• Setting initial budget and management of the service charge, quarterly variance reporting, contractor invoicing and have a sound understanding of reconciliation matters to agreed accounting practices.
• Build a strong working relationship with engineering colleagues to deliver the needs for the property under your management.
• Assist in the procurement of all supplies and services at the property in accordance with the Savills procurement program. This will include the use of accredited contractors only, usually based on framework agreements and Savills’ purchase ordering systems. Monitor contractor performance against agreed standards.
• Oversee and manage the activities and performance of service partners with respect to the property under your management.
• Act as an ambassador for White City Place to ensure a positive experience for all site users (including but not limited to: tenants, visitors, etc.)
• Assist the building’s Social Responsible Management’ (H&S and environmental/sustainability) activities.
• Instruct and manage project works as and when required and in accordance with the agreed SLAs.
• Manage the tenant fitout and license to alter (LTA) process and liaise with engineering and surveyor colleagues to ensure compliance and a smooth process for tenants.
• Maintain, test, and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills.
• Assist in the monitoring of vacant/void property in conjunction with the Client’s insurance policy, as well as taking ownership of lodging insurance claims where necessary.
• Ensure the building under your management is meeting the client’s extensive ESG targets.
• Carry out building inspections and reviews in accordance with the site programme issued by SMR. Assist in the arrangement and oversight of stakeholder visits when required.
• Manage the web-based building helpdesk and WCP Portal facilities.
• Oversee internal and external reporting for the property under your management to colleagues, the client and investors.
• Liaise with the place-shaping team to design and create a welcoming and exciting space that tenants want to come and work in with a range of occupier and community focused events and activities.
• Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours.
• Create a platform to deliver social value benefits and deliver opportunities for tenants to engage with the community.
• Take ownership of White City Place’s and the Client’s vision and values ensuring that they are fully integrated into all of the building services.
• Work with the site team, client and service partners to come up with initiatives and innovations to constantly improve processes and delivery of services for the estate.
• Participate and contribute to site-wide forums, discussions and network events.
• Contribute to the ongoing development of a positive, confident, high-performing site-wide team.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role within the organisation and any changes in the wider White City Place development.

Skills, Knowledge and Experience

Essential

• Strong Leadership skills and ability to motivate a team.
• Demonstrable knowledge of RICS code of practice
• Excellent customer service, communication and relationship building skills.
• Comprehensive understanding and experience in service charge budgeting.
• Comprehensive understanding of property statutory compliance guidelines.
• Knowledge and experience with regards to work permits, occupier fit outs, landlord works.
• Meticulous attention to detail and organisational skills
• Confident understanding of building plant equipment, maintenance, and compliance.
• To be experienced in working alone and or as a part of an integral team to deliver the Vision and Values of White City Place.

Working Hours - 37.5hrs 

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Please see our Benefits Booklet for more information.