Purpose of the Role

As the Assistant Cleaning Manager you will support in the managing of all aspects of the cleaning department including Health & Safety, compliance, people management, finance & managing sub-contractors. You will ensure that exemplary standards of cleanliness both front and back of house across all areas of Highcross, including malls, car parks, external public realm are always achieved. You will support in the leadership and management of a large and diverse team, ensuring that the training and tools to deliver consistency across all areas is achieved. The Deputy Cleaning Manager will be expected to positively contribute to the performance of the business and ensure excellent customer service is delivered by all members of the cleaning team.

The role forms part of the duty management rota, working weekends and on call shifts on a rota basis.

Key Responsibilities

The role will include a variety of tasks including the following but not exhaustive:

• To support the Cleaning manager in the day to day running of the cleaning department
• Deliver a clean and attractive environment for customers, retailers and team members ensuring all malls, back of house areas, public realm and car parks are fit for purpose
• Ensure daily quality audit checks are completed in line with agreed schedules
• Maintain regular contact with the central management team and manage issues efficiently and in a professional manner
• Ensure full and active participation in daily huddles and department briefings
• Communicate relevant and business critical information and objectives to the team
• Provide team support and coaching through training including toolbox talks
• Ensure effective management of stock in line with operational requirements
• Respond to retailer requests promptly, maintaining positive working relationships
• Focus the team on providing excellent customer service to all customers and retailers
• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
• Manage the rota ensuring correct manning levels are maintained at all times
• Maintain staff attendance records in line with company procedures
• Motivate and monitor the team to achieve the highest possible standards of service delivery
• Maintain the highest standards of performance, and welfare for the team in accordance with company policies
• To ensure all equipment/machinery is in good working order and all team members are competent in its use. To ensure any machine faults & repairs are resolved quickly in line with service level agreements
• Regularly monitor cleaning standards throughout the Front and Back of House areas ensuring the team proactively respond to all tasks as required
• Ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations, quality assurance/environmental requirements across the centre
• Build relationships with external suppliers and contractors and monitor their performance against contracts and KPI’s
• Support the HR team with any locally related HR issues and assist with any HR administration as required, including performance reviews, performance management and absence reporting
• Undertake any other reasonable duties as required to meet the needs of the business

Key Accountabilities

• Ensure that cleaning standards are maintained in accordance with assignment instructions and SOPs
• Timegate is managed and remains up to date and addressing any Open posts and aberrations
• Ensure periodic cleaning tasks are carried out as per the agreed schedule and areas inspected post completion with issues raised immediately
• Take a positive approach to continuous improvement and innovation in all aspects of the role
• Ensure appropriate equipment is available for the cleaning team to carry out their role effectively
• Assist the Cleaning Manager with all aspects of budget management within the department

Staff Welfare and Development

• Identifying and implementing training and development programs and pursuing suitable training solutions
• Complete regular performance reviews with all direct reports
• Identify those with potential to develop and be stretched. Ensure succession and quality performance reviews are in place
• Ensure that all colleagues are smart and well presented at all times in adherence to the company dress code

Additional Responsibilities:

• Attend any training and development courses as necessary
• Adhere to all company policies and procedures
• Undertake any other reasonable duties as required to meet the needs of the Centre
• Partake in the centre’s duty rota as per business requirements

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills, Knowledge and Experience

• Demonstrate experience of managing a large team
• Confident decision maker
• Ability to use own initiative and innovate
• Strong customer focus
• Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment.
• Good written and verbal communication skills
• Excellent leadership and motivational skills
• Capability to work unsupervised and take responsibility
• Experience of cleaning within the retail sector
• Working knowledge of cleaning equipment/machines
• Must have a flexible hands-on attitude
• Flexible attitude towards shift patterns required to meet the needs of the business
• Aptitude to remain calm under pressure
• Ability to communicate across all levels with a sound understanding of diversity in the workplace

Desirable

• IEMA qualification
• Cleaning qualification such as City and Guilds

Working Hours - 40hrs per week 5 out of 7 days including early and late shifts, weekends and bank holidays 

Salary - £32,000 

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Please see our Benefits Booklet for more information.