Purpose of the Role

We are seeking a proactive and detail-oriented Customer Services Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive and satisfying experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast-paced environment.

This position is temporary to help support our busiest trading period. Temporary contracts will begin on w.c 3^rd November and run until 28^th December. Shifts patterns for the entire period will be provided on commencement of work starting.

Key Responsibilities

Key Responsibilities

To undertake a range of duties inclusive of:

• Manning our Information Point during our busiest trading period, respond to customer inquiries and concerns via various channels, including phone & email
• Greeting coaches coming into the Centre and answering any queries from Passengers, provide accurate and comprehensive information about our products & services within the Centre
• Helping with customer parking queries and validations
• Diagnose, troubleshoot, and resolve customer issues in a timely and efficient manner, escalating complex problems to the appropriate team members or management when necessary.
• Gather and document customer feedback to help improve our products and services.
• Ensure all customer interactions comply with company policies and service standards.
• Completing wheelchair bookings within the Centre

• Greeting visitors to our Winter Wonderland walk, scanning tickets and answering any questions

• Being a presence in the Gardens during the Winter Wonderland walk to help any visitors with any queries
• Help our security teams set up and pack away any fixtures required for the Winter Wonderland walk
• To undertake any other reasonable duties/request that commensurate with this position as designated by the Site Supervisor, Operations Manager or any other person in the Savills Management Team.

Person specification:

• Proven experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• A genuine desire to help others and the ability to remain calm and composed under pressure.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Comfortable using computer software, email platforms, and other digital communication tools.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to changing priorities and new challenges.
• Strong organisational skills and the ability to multitask effectively.

Health and Safety

• To take reasonable care of your own health and safety.
• To take reasonable care not to put colleagues, members of public and others at risk by what you do or do not do in the course of your work.
• To not interfere with, or misuse anything that's been provided for your health, safety or welfare.
• To report any accidents/incidents that your are involved within (personal or third-party) to your line manager immediately.
• To report any injuries, strains or illnesses you suffer as a result of doing your work activit to your line manager immediately.
• To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
• To inform your line manager if you take medication may have an impact on your safety and that of others (i.e drowsiness, confusion, sight I hearing impairment, etc.
• To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
• To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Other

• To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Springfields Designer Outlet & Leisure.
• To work in accordance with site policies and procedures.
• To liaise and communicate with other colleagues as needed.

Skills, Knowledge and Experience

• Experience of working in a fast-paced, customer-facing environment.
• Previous experience within the retail (or similar) industry.
• · Full UK Driving Licence (preferred)

Working hours - 12hrs per week over 3 days.

Salary - £12.39 per hour.

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