Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. You will be based at Ground floor Reception and therefore represent the building and will be a first point of contact for all visitors

Key Responsibilities

• Provide an exceptional front-of-house service, ensuring all visitors, tenants, and contractors receive a warm, professional, and efficient welcome.
• Maintain a five-star presentation standard in the reception area, ensuring it remains clean, tidy, and welcoming at all times.
• Manage all telephone, intercom, and email enquiries in a professional manner, ensuring queries are dealt with promptly or redirected appropriately.
• Build strong, professional relationships with occupiers, visitors, clients, and contractors, becoming the first point of contact for any assistance required within the building.
• Manage visitor access, including sign-in, verification, and coordination with occupiers before allowing visitors in the building.
• Manage access control systems, CCTV, and issue access fobs while maintaining accurate records of usage and inventory.
• Handle incoming and outgoing mail, deliveries, and courier collections efficiently, maintaining appropriate logs and ensuring safe handover.
• Manage the use of the ground floor flexible workspace, ensuring refreshments are replenished and the area remains ready for use.
• Support the coordination and delivery of onsite events, including café and event space bookings, catering orders, Eventbrite listings, and setup of furniture or equipment.
• Promote and support the sale of event space by providing tours and information to potential clients.
• Order and manage building supplies such as milk, fruit, toiletries, and office consumables through regular stock reviews and weekly orders (Tesco, Amazon, catering, etc.).
• Complete ad hoc tasks for the Facilities Management (FM) team, including daily checks, defibrillator and electric stair lift inspections, and assisting during FM team absences.
• Assist with contractor management in accordance with site procedures and support H&S compliance at all times.
• Report building or maintenance issues to the FM Team promptly and monitor progress of reported jobs.
• Maintain and update reception and operational manuals, ensuring all procedures are clearly documented and current.
• Be proactive in responding to emergencies and act as the first point of contact for emergency services if required.
• Demonstrate flexibility to support early starts, late finishes, or ad hoc events as needed (overtime will be provided).
• Uphold company standards, policies, and procedures at all times, ensuring a professional and consistent approach to service delivery.

Training Requirements (Desirable)

• SIA Licence / CCTV and Access Fobs Training
• Fire Marshal Certification
• First Aid & Defibrillator Training
• Manual Handling Training (including portering and event setup tasks)

Skills, Knowledge and Experience

Essential

• Excellent verbal and written communication.
• Reliable, helpful and well presented.
• Team player with strong customer service skills, able to provide a helpful and polite service.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.
• A positive attitude, and a visible passion for customer services.
• Good working knowledge of Microsoft Office applications – Word, Excel and Power Point

Working Hours - 8:30 AM to 5:00 PM

Salary - £34,334.04 

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Please see our Benefits Booklet for more information.