Purpose of the Role

Responsible for providing financial support to Centre Manager, whilst working closely with the on-site team along with the Asset and Property Managers, Client Accounts and Landlord team. Administration of service charge budget and reconciliation at year end.

Delivery will be in line with Savills best practice policies to ensure the highest standards of management to the Centre.

Dealing with day to day issues and concerns, ensuring consistency and communication is maintained and issues are addressed in an appropriate and timely way.

Working as part of the team with duty management responsibility, responsible for providing service excellence across all customer facing areas of the shopping centre

Influence at a high level, leading from the front and adopting a “hands on” approach to service delivery.

Key Responsibilities

Financial

To provide financial administration of the Savills accounts system

• Raise PO’s & Purchasing
• Invoice processing
• Setting up supplier’s
• Expenditure report and reconciliation
• Budget tracker
• Deal with urgent invoices etc and progress to Savills for payment
• Manage the Landlord’s Business rates bills, coding and processing.

Administration Duties

• Tenancy Schedule Review: Check Master schedule in regards to any amendments to Tenants movements
• Manage occupancy and vacancy database
• Keep up to date Car Parking Licences and payments on a monthly basis
• Raise Invoices and Liaise with Commercialisation Team
• To promote and maintain up to date information on Data +.
• Manage all Savills systems and data bases as required for of the running of the Centre
• As necessary liaise and assist the utility consultants in their management and accounting of all the centre’s utility supplies.

Retailer Liaison

• To assist with retailers and new retail managers alongside the Operations Team to advise on health and safety issues, emergency procedures and The Beacon brand with opportunities to promote their stores within the Centre.
• To maintain an up to date list of Retailers for the use of The Beacon team.
• To deal with any day to day issues that retailers have.
• To request any retailer performance figures that are needed.
• To ensure the car park payment system is done and payments are up to date.
• To request and collate any retailer turnover and performance figures that are needed.

Rates Mitigation

• Ensure rates mitigation from storage and window displays in void units

Footfall Reporting

• Keep the footfall reporting up to date on a weekly and monthly basis.

Insurance

• To be responsible for handling insurance claims paperwork and maintaining full records of claims incidents, liaising with Savills and landlord brokers as directed
• Progress any public claims letters from Solicitors to Insurers and forward Accident Investigation Pack

Customer Service

• Ensure customer comments and complaints are dealt with effectively, ensure feedback is used to constantly improve services offered
• Follow up enquiries from the info e-mail from the website with the help of Destination Host

Risk and Asset Management

• Perform the role of Duty Manager, supporting the on-site team, ensuring the safety and welfare of all those in the centre and protect the asset
• Promote good H&S and working practices between Retailers and the M&E team
• Assist the Operations Management Team in emergency situations, including fire and bomb incidents

Brand Management and Marketing

• Ensure Retailers understand The Beacon brand and what it stands for
• Ensure all activities are carried out to corporate and client guidelines
• Escalate issues with possible impact on The Beacon to appropriate departments both internal and external
• Assist marketing in answering social media enquiries
• Assist retailers in keeping their Beacon web pages up to date with current information and offers

Relationship Management

• Ensure the aspirations of the owners, retailers and customers are met
• Ensure effective operational communication through meetings, handovers and reporting
• Form a relationship with stakeholders and retailers

Additional Responsibilities

• Work on the management rota, which will regularly include weekends in order to supply the necessary support to the team
• Adhere to all company policies and procedures
• Undertake any other reasonably duties as required to meet the needs of the business
• Attend any training and development courses as necessary
• Take reasonable care for the H&S of yourself, colleagues and the general public who may be affected by your acts or omissions at work

Skills, Knowledge and Experience

Essential

• Proven experience in a similar role
• Proficiency using Microsoft Excel, Word, Powerpoint etc
• Cash Flow management
• IT literate
• Accounts payable experience
• Team player with strong customer service skills, able to provide helpful and polite service
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

Working Hours - 40hrs 

Salary - £35,000 

#LI-DNI

Please see our Benefits Booklet for more information.