Purpose of the Role

The Technical Services Manager will be primarily responsible for leading the technical services team, identifying and delivering commercially and operationally realistic, best-in-class, technical and operational solutions to site specific issues. The role will involve working alongside relevant internal and external team members, consultants, contractors, and stakeholders on the design, delivery & implementation of site-specific improvement strategies in recognition of change management.

Reporting into the Operations Manager, the Technical Services Manager will have budgetary responsibility for the Technical Services budget, lead ESG initiatives alongside relevant stakeholders, and lead engagement with occupiers on any relevant matters

Key Responsibilities

• To work alongside relevant departments in identifying & delivering commercially & operationally realistic, best-in-class, technical & operational solutions to site specific issues. Areas covered may include accuracy & reliability, statutory compliance, risk management, resource & capital management.
• Ensure the services of specialist contractors are effectively specified, correctly procured and value for money continually assured.
• To design, deliver, implement, maintain & evaluate, site improvement strategies to achieve optimum efficiency.
• Work across sections, departments, sites & with external personnel to deliver policies,
  projects & change management initiatives, ensuring compliance with company & legislative requirements.
• Ensure that high site standards are achieved and always maintained
• Ensure that the Operational Reporting System is up to date and accurate at all times.
• Ensure a high standard of financial management with Pos raised and invoices processed in a timely manner with support from team members where relevant.
• Create and maintain effective working relationships with staff, tenants, service providers and contractors.
• Establish, implement, document and maintain site specific operating procedures and systems which are tailored to the clients’ needs.
• Maintain accurate records of technical installations and maintenance activities at all times.
• Provide technical support to staff, tenants, service providers and contractors.
• Lead technical services meetings and provide technical input into the planning and acceptance of new projects and refurbishments.
• Ensure appropriate, clear communication lines are established and maintained.

Safety & Security

• Ensure compliance with all client and company procedures and policies, including health and safety, COSHH and environmental matters.
• Ensure compliance with all statutory requirements, codes of practice, health and safety requirements.

Quality Assurance

• Adhere to all quality assurance requirements.
• Ensure compliance at all times with operational standards.
• Overall responsibility of compliance dashboards and CAFM system
• Ensure regular inspections are completed as required.
• Ensure the annual and life-cycle PPMs are delivered within the required timeframes and suitable evidence ie. Job sheets, reports, surveys, uploaded and retained as required.

Leading Team

• As a senior member of the Savills Management team, manage and liaise with all management, technical and administration staff on strategic and operational/service delivery issues.
• Manage and motivate staff to meet personal and collective goals and performance expectations.
• Ensure all member of the Technical Services team complete relevant training within the required timeframes with records maintained where necessary. Identify opportunities for upskilling and assign relevant training where required.

The list above is not exhaustive, and you may be expected to support with other tasks and activities to meet the business needs or as requested by line management.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it.
• Proven experience in the management of maintenance contracts and supervision of contractors.
• Ability to work effectively with staff, tenants, service providers and contractors.
• Excellent managerial and interpersonal skills with a proven track record in managing change.
• Good strategic vision and a strong commitment to customer service.
• Extensive knowledge of operating Microsoft Office applications.
• Successful people management experience, including technical & personnel development & change management.
• Extensive experience of managing services to an agreed budget.
• Self-motivated, able to work on own initiative.
• Good understanding of property management.
• Excellent communications skills, both orally and in writing.
• A comprehensive knowledge and understanding of legislative health & safety requirements.
• Excellent time management skills with ability to respond to client/contract deadlines.

Desirable

• IOSH/NEBOSH qualified or working towards.
• Experience of direct liaison with Police, Fire and Rescue Service, and Enforcement Agencies.

Working Hours - 40hrs per week including DM duties, early/late shifts, weekends, bank holidays 

Salary - £65,166.40 per annum 

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Please see our Benefits Booklet for more information.