Purpose of the Role

Working alongside the building manager, the role of reception host is pivotal to the success of the building operations. This person will act as front of house for the management team and be required to build and maintain the relationship between tenants, contractors and the management team.

The successful applicant will have experience of working in a busy reception or in a hospitality environment and will be responsible for creating new dynamic ways to improve the front of house services for building occupiers and be well practiced

Key Responsibilities

• Providing a welcoming environment to occupiers, staff and guests.
• Ensure that all visitors are booked in on the Visitor Management System.
• Deal with all ad hoc general enquiries and build and maintain the relationship between tenants, contractors and the management team.
• Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or messages taken. Ensure that all calls are dealt with effectively and efficiently.
• Work effectively with the rest of the property management team.
• Ensure that the reception desk is covered at all times.
• Promote and develop the tenant portal and app to benefit occupiers and improve engagement.
• Show the ability to create and promote small events for occupier engagement.
• Any other reasonable duties required by the Building Management.

Secondary Responsibilities

• Ensure visitors and post services are dealt with in the correct manner according to each tenant.
• Undertake ad hoc additional administrative duties such as filing, photocopying and generally assisting the building manager as required.
• Assisting with building management health & safety and environmental initiatives.
• The reception host will preferably hold an SIA CCTV licence but this is not essential.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• General Education to GCSE standard or equivalent standard.
• Reliable, helpful and well presented.
• Team player with strong customer service skills, able to provide a helpful and polite service.
• Pleasant telephone manner and efficiency in relaying messages and taking instructions.
• Excellent communication skills.
• Ability to deal with confidential information.
• Good organisational and time management skills.
• Careful and conscientious with an aptitude for attention to detail.
• Willingness and ability to learn on the job, keen to undertake training and career development.
• Solid Corporate Customer Service Experience.
• A bubbly, positive attitude, and a visable passion for customer services.

Desirable

• Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
• Experience of dealing with senior level staff confidently with excellent verbal and written communication.

Working Hours - 8-5pm 

Salary - £27,500 

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Please see our Benefits Booklet for more information.