Purpose of the Role

To provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and tenants. Working on a large Build to Rent portfolio, supporting the site based team. The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

• Provide high level of customer service to residents at all times
• Review and accept offers submitted for new lets including right to rent checks
• Complete new tenancy progression process including referencing and drafting tenancy agreements
• Process tenancy renewal paperwork
• Conduct check in, check out and mid term property inspections where required
• Compiling inventory reports and sending resident welcome packs
• Ensure lettings legal compliances are met and procedures followed
• Liaise with the Resident Experience/leasing team to ensure flats are ready for move ins
• Maintain records on the property management database
• Compile reports for portfolio analysis, monitoring and reporting
• Deal with enquiries from tenants, utility providers, local authorities, etc
• Maintain electronic files for each property in accordance with procedures
• Liaise with the property accounts team over any property queries where necessary
• Updating utility providers and local authorities of tenancy changes
• Collate data and compile client reports
• Undertake specific projects as requested by line manager
• Complete general administrative roles as and when required

Skills, Knowledge and Experience

• Previous property experience in an administrative capacity, negotiation experience would be advantageous
• Good organisational skills
• Good verbal and written communication skills with a positive attitude and attention to detail
• Excellent time management
• Ability to multitask and to work accurately and effectively under pressure
• Must understand the principles and practice of customer care
• Ability to work in a team and understand team dynamics
• Must be computer literate in Microsoft Office with a high level of competence on Excel

Working Hours - 9-5:30 5 over 7 days 

Salary - £29,000/pa 

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Please see our Benefits Booklet for more information.