Purpose of the Role

Reporting into the Head of Central London Operations (CL Ops) supporting the Management Surveyors in the delivery of the divisional strategy with particular focus on the five pillars of RISE ensuring high quality property management service is achieved across the Central London portfolio for the benefit of Savills clients, occupiers and any customers.

The Portfolio Operations Director will have specific responsibility for implementing the operational strategy, objectives and business plan, ensuring a clear focus on growth and the implementation of the RISE methodology, as well as ensuring connectivity to Savills Property Management is maintained at all times. The role will require an awareness of cost control and budgeting, whilst ensuring statutory compliance, governance and customer service policies are in place to serve managed sites, ensuring a world class welcome service is delivered.

The role will be a strategic appointment working with the CL Ops team to deliver upon strategic objectives, providing leadership to site based colleagues, ensuring our service delivery is consistent and is in line with industry best practices and business guidelines.

A recognised H&S qualification by examination is required, and it is expected that employees will be able to demonstrate experience and/or working towards a professional qualification such as MIWFM or Assoc RICS.

Key Responsibilities

• To develop the operational model across the portfolio within the commercial property management portfolio. Spend time with and on sites to understand requirements and provide interface to the Head of Central London Operations and the wider business.

• Support both the London Business Space team and Head of Central London Operations in developing and implementing a solid business plan focusing on enhancing best practice.

• Work with all elements of our business to consistently evolve our operational model.

• Assist in driving our customer service portals (e.g. Cureoscity) and Service Excellence Metrics, ensuring these are embraced and ingrained in the day to day operations across all sites.

• Assist the London Business Space team and Head of Central London Operations in ensuring financial performance is maximised by reviewing recoverability of cost and generation of income, as well as contributing where appropriate to financial reviews.

• Oversee day to day liaison with surveyors, Regional Facilities Managers and operational staff to ensure clear lines of communication between SMR and the core Savills PM business.

• Ensure the Central London Network embraces our RISE model and ensure consistent level of engagement and understanding.

• Ensure an effective operation of H&S and environmental compliance with all legal and statutory requirements across the portfolio.

• Liaise with the central functions responsible for the delivery of services across the wider business and deputise on request for the Head of Central London Ops on strategic meetings or working groups.

• Identify and implement opportunities to take service lines in-house via the introduction of Savills Engineering and Design Consultancy, Savills Earth, Savills Workforce+ and the FM Service fee.

• Work with internal service line leads to gain feedback on service and develop service lines to ensure we are delivering the very best in service.

• Attendance at pitches and supporting business development initiatives as required

• To act as a mentor to junior members of the Central London Operations team and ensure that their development and progression is managed to allow them the best chance of success.

• Work with Savills Pathways to develop individual training plans for all staff within Central London Operations and hold regular review meetings to monitor progress and performance.

• Provide ad hoc support leadership and guidance to managed sites and where required step in to provide interim on site management as required.

• Evaluate existing contractual relationships and ensure that the services provided by our partners is in line with the agreed specification. Ensure that any shortcomings in service delivery are dealt with swiftly and reported back to the Service Partner+ teams.

• Production and co-ordination of information, in line with Savills and client requirements.

• To carry out annual appraisals for any SMR staff members under your direction and ensure that 6 monthly reviews are completed.

• To act as Operational Client Relationship Manager for agreed clients and liaison with the management surveyors as appropriate.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

• Self-motivated individual with excellent interpersonal skills.

• Excellent organisational and time management skills with a degree of flexibility.

• Ability to take on delegated authority and act independently

• Ability to handle a large number of projects with a broad range of customers, suppliers and property owners.

• Experience and knowledge of achieving high standards in property management on multi let sites.

• Knowledge and understanding of service charge budget setting and reconciliation, ensuring agreed RICS timetables and costs are adhered to.

• Understanding of not only operational property management but an understanding of building infrastructure, operational engineering and the subsequent statutory legislation.

• Strong overall experience in a similar position or operational leadership role.

Working Hours - 0900 – 1730 Monday – Friday 

Salary - To be confirmed based on experience

#LI-DNI

Please see our Benefits Booklet for more information.