Impact Statement

King’s Cross is one of London’s most distinctive and successful mixed-use developments - an inspiring place to work, visit and live. The estate brings together a vibrant blend of culture, creativity, commerce, and community across 67 acres of beautifully designed public realm. Home to global businesses, world-class education institutions, independent retailers, award-winning restaurants, major cultural organisations and diverse residential neighbourhoods, King’s Cross is a destination that champions innovation and sustainability.

We work in partnership with The King’s Cross Group, who directly work for the owners of King’s Cross, to deliver operational excellence by putting our customer first. As part of the King’s Cross Estate Service Team, you will part of the team that contributes to maintaining a welcoming, safe, and high-quality environment that reflects the estate’s commitment to excellence. We work collaboratively with partners, occupiers, and the wider community to ensure the area continues to thrive, delivering exceptional experiences for everyone who spends time here, whether that be occupiers or the 19 million visitors who visit the Estate. Joining us means becoming part of a forward-thinking, people-centred estate that values creativity, integrity, and continuous improvement.

Purpose of the Role

·        Take ownership of the KCES vision and values ensuring that they are fully integrated into the King’s Cross induction process to all new members and our service partners.

·        Develop and maintain a professional understanding and close working relationship with the occupier’s representatives regarding Building & Estate Fabric issues.

Customer service/ Stakeholder Engagement

·        Develop and maintain professional relationships with service partners across the estate.

·        Build and maintain a professional understanding with key stakeholders & occupier representatives.

Leadership & People Management (One Team)

·        Drive the KCES vision and values.

·        Ensure a self–motivated and can-do attitude is promoted.

·      Ensure a methodical, measured approach is promoted and encouraged throughout the team when resolving issues.

·        Support the KCES team maintaining the highest standards of service delivery encompassing innovation, sustainability, and customer focus.

·        Support new team members receiving designated training, site inductions, and additional approved training for professional development.

Operational

·        Manage minor fabric projects, including decoration, door replacements, minor glazing works, stone maintenance, and street furniture repairs.

·        Oversee service partners for reactive works and planned maintenance, ensuring adherence to BGIS team schedules and seating/stone maintenance.

·        Review permit requests alongside associated Risk Assessments and Method Statements.

·        Ensure health and safety for all occupiers and visitors, maintaining emergency procedures and safe working practices.

·        Conduct building audits, create professional and formal documents listing all issues found, upload to DataStation & liaise with relevant team members & suppliers to rectify issues found.

·        Inspect completed works to ensure high standards are met in a timely and cost-effective manner with service partners and suppliers – BGIS, Suppliers and client instructed works.

·        Assist the Senior Fabric Manager with ongoing communication regarding building and estate issues, using KX Comms forms and liaising with retail/events teams.

·        Use KX-specific platforms for operational issues, such as Vantify, Cureosity, DataStation, Zutec and live project planner.

·        Generate monthly and quarterly reports for completed fabric works.

·        Perform additional duties as requested by the Senior Fabric Manager, Head of Estate, and Operations Directors

 Values/ Objectives

Coordinate internal resources for reactive and planned maintenance on the estate.

Ensure the visitor experience on the estate meets the highest standards.

Act as an ambassador and representative for King’s Cross.

Procure, supervise, and manage all necessary service contracts in line with KCES best practices and policies.

Ensure compliance with health and safety regulations and safe working practices.

Conduct physical inspections and arrange repairs with the support of the KCES team.

Manage building fabric projects and coordinate logistics.

Procure and update maintenance schedules for all works on the estate and within buildings.

Skills, Knowledge and Experience

·        Minimum of 3 years in a similar role with knowledge and experience in fabric-related trades, including stonemasonry, carpentry, metal works, glazing, street furniture repairs/restoration, decoration, internal flooring, doors (including operations and ironmongery), locks

·        IOSH qualification is desirable.

·        Experience in contractor management and people management

·        Permit management experience is desirable.

·        Excellent communication and relationship-building skills

·        Positive, can-do attitude with strong administrative skills

·        Professional integrity and a strong work ethic

·        Ability to work collaboratively and manage multiple projects simultaneously.

Working Hours - 09:00 – 17:30 – Core Hours

Salary - £50,000

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Please see our Benefits Booklet for more information.