Purpose of the Role

The main purpose of the role is supervising all aspects of the day-to-day running and maintenance of the building. The role will include, but not be limited to; the supervision of contractors and ensuring that the required standards are achieved and maintained at all times, along with the ongoing communication and liaison with the Client, Occupiers, management surveyors and any other stakeholders.

Key Responsibilities

Key deliverables

• Prepare, monitor and reconcile service charge budgets

• Check and approve expenditure against service charge budgets

• Provide best in class customer service to internal and external customer base

• Maintain regular and effective communication with clients and tenants

• Manage site-based staff, ensuring all people related policies and procedures are followed

• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

• Monitor works conducted/service provided by suppliers

• Audit and inspect supplier delivery

• Measure and report supplier performance against agreed SLAs

• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems

• Work effectively with a range of specialist consultants to deliver agreed outcomes

• Procure goods and services, following procedures and policies

• Develop, agree and manage capital replacement programs

• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

• Undertake regular building inspections, complete reports and initiate/progress any required works

• Ensure compliance with all current statutory legislation in respect of health and safety and the environment

• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

• Ensure that all Savills systems are kept up to date and complete at all times.

• Carry out any other reasonable request of the management surveyor.

Responsibilities

Safety & Security

· Ensure compliance with all Client and Savills procedures and policies, including health and safety, COSHH and environmental matters.

· Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.

· Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations.

· Establishing and developing good relations and partnerships with the following bodies – local authority, police, fire brigade

Clients and Business Development

· Is proactive in building relationships with internal clients and responsive and helpful to external clients

· Functional or specialist competence with relevant understanding of business/departmental context

· Completes own work under minimal supervision/guidance

· Can deal with novel or difficult situations within context of own function or specialism

Financials

· Has budget and cost control responsibilities

· Has an awareness of wider team or department budget

Systems and Process

· Adhere to all quality assurance requirements.

· Ensure compliance at all times with operational standards.

· Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships

· Is conscious of process and takes steps to protect the interests of SMR’s, employees and reputation

· May contribute to SMR Projects

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

· Self-motivated, able to work on own initiative.

· Previous experience in a similar role

· Understanding of commercial leases and the landlord and tenant relationship

· Good understanding of service charge budgets and accounting principles

· Management of in-house and supplier staff

· Management of supplier relationships

· Good health and safety and environmental knowledge

· Good mechanical and electrical services knowledge

· Excellent English language skills – both written and spoken

· IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, elogbooks) at a level to undertake the role satisfactorily

· Experience of managing a single-site environment and/or service charge budgets

Desirable

· Experience of direct liaison with Police and Fire Services.

· National General Certificate in Occupational Safety and Health - accredited by NEBOSH.

· Membership or Associate Membership of IWFM or RICS

Working Hours - Monday-Friday 8.00am-6.00pm and occasionally at the weekend

Salary - £42,000

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Please see our Benefits Booklet for more information.