Purpose of the Role

The Operations Supervisor plays a key leadership role in overseeing the day-to-day operations of Brewery Square. The Operations Supervisor ensures that all security personnel are delivering a consistent, high standard of safety, vigilance, and customer service. This role acts as a bridge between frontline officers and management, supporting operational delivery, mentoring team members, and ensuring compliance with site procedures and client expectations. The Operations Supervisor also contributes to incident management, team development, and continuous improvement initiatives to maintain a safe and welcoming environment for all.

Key Responsibilities

· Operational Support

Act as the primary on-site support for the Centre Manager, ensuring smooth daily operations.

Assist in implementing site procedures, emergency protocols, and client requirements.

Provide timely updates and feedback to the Centre Manager regarding team performance, incidents, and operational needs.

Support the delivery of site-wide initiatives and ensure team compliance with new processes or changes.

· Customer Service

Promote a welcoming and professional environment for all visitors, tenants, and staff.

Encourage the team to deliver excellent customer service in line with Brewery Square and client expectations.

· Incident & Risk Management

Respond to and manage on-site incidents, ensuring accurate reporting and escalation to the Centre Manager.

Identify and report hazards, risks, and maintenance issues promptly.

Ensure all patrols, checks, and security procedures are completed and documented correctly.

Ensure all fire checks are completed within the required times frames

· Training & Development

Assist in the induction and training of new team members.

Monitor ongoing training needs and support the Centre Manager in delivering refresher sessions.

Encourage continuous improvement and professional development within the team.

· Compliance & Reporting

Ensure all team members follow site-specific policies, procedures, and legal requirements.

Maintain accurate records of incidents, patrols, and team performance.

Attend meetings and training sessions as required by the Centre Manager.

· Other Duties

Carry out any other reasonable tasks or projects as directed by the Centre Manager.

Foster a positive and professional team culture, promoting respect, accountability, and teamwork.

Skills, Knowledge and Experience

SIA Licences are essential to the role. We will support the right candidate with these qualifications if they do not already have them.

Knowledge

· Security Procedures & Protocols
Understanding of access control, patrol procedures, emergency response, and incident management.

· Health & Safety Regulations
Familiarity with workplace safety standards and risk assessment processes.

· Data Protection & Confidentiality
Awareness of GDPR and the importance of handling sensitive information appropriately.

· Site-Specific Policies
Knowledge of Brewery Squares operational procedures and client expectations.

· Conflict Management
Techniques for de-escalating situations and managing difficult interactions professionally.

Experience

· Supervisory Experience
Previous experience in a supervisory or senior officer role within a security environment.

· Retail or Public-Facing Environment
Experience working in a busy, customer-facing setting such as a shopping centre, transport hub, or event venue.

· Incident Handling
Proven experience in responding to and managing incidents, including writing detailed reports.

· Training & Mentoring
Experience in supporting the development of team members through coaching or on-the-job training.

· Working with External Agencies
Experience liaising with emergency services, local authorities, or other external stakeholders.

Working Hours - 7:00 – 19:00 Monday - Friday

Salary - £15.26 PH

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Please see our Benefits Booklet for more information.