Purpose of the Role

We are seeking a dedicated Property Manager to oversee the day-to-day operations and high-standard maintenance of 90 Whitfield Street (also known as The Qube) in the heart of Fitzrovia.

The successful candidate will also play a pivot role in occupier liaison and will support the ambition to reduce carbon emissions and improve energy efficiency in line with the buildings Net Zero Strategy.

Key Responsibilities

· Use Savills Compass, the building portal and other internal systems to ensure tasks and reporting responsibilities are fulfilled.

· Ensure that high standards of property presentation are achieved and maintained at all times.

· Ensure best value is being achieved by analysing, auditing and proposing improvements to the existing property management systems in operation.

· Evaluate existing contractual relationships, and ensure that the occupiers are receiving best value.

· Create and maintain an effective working relationship with service partners.

· Lead and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant issues.

· Understand the clients’ objectives and assist in creating property management plans to enable Savills to support those objectives.

· Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.

· Produce and manage the annual service charge budget with the property accounts team and surveyor, ensuring strict adherence to published timetables.

· Establish and develop close working relationships with occupier representatives and manage occupier satisfaction and confidence in Savills service delivery.

· Pro-actively procure, following the company tender guidelines and principles, contracted property management services, ensuring the requisite standards for the management and delivery of such services are upheld through regular structured monitoring and direct liaison with service partners and supply chain team.

· Employ in practice the principles of SMR’s fabric and asset management initiatives.

· Work with asset management and surveying colleagues to deliver the wider services to our clients in a cost effective and seamless manner.

· Work with our clients to operationally support the ambition to be net zero by 2030, reducing energy efficiency and carbon intensity.

· Operationally drive the wider ESG/CSR ambitions for the building, considering Savills’ Green Charter too.

Safety & Security

· Responsible for the Health & Safety, emergency procedures and safe working practices that are established, maintained and conform to current legislation, ensuring occupiers, visitors and SMR staff are provided with a safe environment in which to conduct their core business and leisure activities.

· Act as the Responsible Person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in such matters.

· To liaise with occupiers, the Local Authority, Police and other emergency services to ensure the emergency response plans are up to date and relevant to the needs of the property and its occupiers.

· Responsible for all aspects of the relevant SMR procedures and to ensure that all are up to date and compliant.

Promotions/Public Relations

· Ensure that all activities are carried out with due care and attention to the health and safety and welfare of staff and customers.

Staff

· Ensure all aspects of staff training, development and general welfare requirements are identified and formally reviewed in accordance with company policies.

· Manage and liaise with all management technical and administration staff on strategic and operation/service delivery issues towards achievement of their goals.

Quality Assurance

· Adhere to all quality assurance requirements.

· Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

· Self-motivated, able to work on own initiative.

· Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital.

· Prior experience of the management of multi let commercial property.

· Experience in the supervision of service partners.

· Good understanding of property management.

· Effective people management skills – recruitment and development. A good team builder.

· Excellent communications skills.

· A comprehensive knowledge and understanding of legislative health & safety requirements.

· Good time management skills able to respond to client/contract deadlines.

Desirable

· Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.

· Experience of direct liaison with Police, Fire and Government Enforcement office.

Working Hours - Monday to Friday – 9am to 5.30pm with occasional weekends and evenings as required

Salary - £50,000-£55,000

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Please see our Benefits Booklet for more information.