Purpose of the Role

To provide site based leasing support to a stabilised build-to-rent residential development comprising 520 apartments in a large scale scheme in Manchester. To take a lead in scheme tours/viewings, vetting of applicants and tenancy administration. Working closely with the leasing team to ensure a high level of customer service is provided to residents at all times, being a main point of contact from enquiry stage, viewing/tours through to resident move in. Responsible for progressing tenancies and preparation of tenancy paperwork.

The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

Marketing and Letting

· To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data, including viewing feedback

· Ensuring good presentation of available apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times

· Co-ordinating the online marketing of available apartments

· Ensuring all enquires are responded to in line with agreed service levels

· To coordinate with 3rd party agents as required

· Meeting prospective tenants, conducting viewings and negotiating rental offers

· Completing applicant vetting requirements

· Completing new let paperwork in line with strict procedures

· As part of the wider site team; create a community feel through communication, events and innovations

· Provide first class customer service to residents and applicants.

Administration

· Provide high level of customer service to residents at all times

· Review and accept offers submitted for new lets including right to rent checks

· Complete new tenancy progression process including referencing and drafting tenancy agreements

· Ensure lettings legal compliances are met and procedures followed

· Liaise with the Resident Experience/leasing team to ensure flats are ready for move ins

· Deal with enquiries from tenants, utility providers, local authorities, etc

· Maintain electronic files for each property in accordance with procedures

· Undertake specific projects as requested by line manager

· Complete general administrative roles as and when required

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.

Skills, Knowledge and Experience

Attributes

· Good organisational skills, meticulous and tenacious

· Good verbal and written communication skills with a positive, ‘can-do’ attitude and attention to detail

· Excellent time management

· Ability to multitask and to work accurately and effectively under pressure

· Must understand the principles and practice of customer care

· Ability to work in a team and understand team dynamics

· Strong customer service ethic

· Initiative and the ability to think outside the box

· Common sense approach

· Outgoing, warm and friendly personality

· Excellent written and spoken etiquette

· IT literate

· Must be computer literate in Microsoft Office

Working Hours - Part-time 3 over 7 days (24 hours per week) – Flexibility is required. FTC

Salary - £14.42 per hour

#LI-DNI

Please see our Benefits Booklet for more information.