Purpose of the Role

To deliver an operationally efficient, high standard of property management using Savills procedures. The property is a high quality, multi let office building situate above Victoria train station. The General Manager role is pivotal to the day to day operational running and maintenance, management of service partners and developing and maintaining strong relations at all levels within a c.£4m service charge budget.

This document sets out the primary duties and responsibilities of the above position. The duties and responsibilities described below are not intended to be exhaustive.

Key Responsibilities

• Build excellent relationships at all levels

• Ensure all Savills property management, manuals and compliance systems are up to date and used in line with process and policy

• Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe; ensure any resultant actions are completed

• Ensure high standards of property presentation and customer service are achieved and maintained at all times

• Ensure appropriate clear communication (written and verbal) with occupiers, service partners and all guests

• Engage with all stakeholders with a specific responsibility of engaging with occupiers and ensuring their H&S and statutory compliance

• Chair both formal (minuted) and informal occupier meetings at the agreed frequency, ensuring customer service levels, innovations and feedback is obtained and actioned

• Ensure Health & Safety, emergency procedures and safe working practices are established, maintained, and conform to current legislation to provide a safe environment for all users

• Ensure all actions resulting from audits and risk assessments are updated monthly to show progress, and are completed within agreed timeframe

• Report to Management Surveyor and client directly as required, ensuring they are kept informed on matters relating to standards of facilities management, highlighting areas for concern or improvement

• Ensure procurement of all supplies and services at the property are undertaken in accordance with the Savills procurement program to ensure the highest standards are adhered to and embedding sustainable procurement is embedded

• Manage service partners delivery to a high standard and maintain the property in line with agreed KPIs and SLA’s. Escalate contract management issues as appropriate

• Oversee and ensure House Rules and Regulations and procedures are followed and permits to work for all contractor activities within the Building are raised

• Encourage cultural alignment and partnership with the service

• Prepare and implement contingency plans to ensure adequate and suitable site attendance in the event of absences.

• Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programs and closely monitoring the service charge expenditure ensuring value for money at all times

• Ensure reliable working knowledge of plant and building operation systems

Team

• Effectively manage service partner contracts and their on-site teams, ensuring they are adequately trained and motivated

• Conduct performance reviews with service partner management team to ensure performance is in line with KPIs and managing any performance improvement requirement

• Ensure the collective onsite team comply at all times with required service level requirements and procedures

Promotions/Public Relations

Establishing and developing good relations and partnerships with various authorities and local agencies, notably:

o Local authority and agencies

o Police

o Fire brigade

o Public transport providers

o Neighbouring properties

Quality Assurance

• Adhere to all quality assurance requirements.

• Ensure compliance at all times with operational standards.

• Assist with additional client led compliance requirements.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

• Excellent managerial and inter-personal skills, a proven track record in management, extensive experience in managing budgets and a strong commitment to customer service are vital.

• Previous property/building management experience essential

• Self-motivated with an ability to use their own initiative.

• Experience in the supervision of service partners and contractors, including site teams

• Proactive, uses initiative and able to work to under pressure to meet deadlines

• Effective people management skills

• Excellent communication skills, written and verbal.

• A comprehensive knowledge and understanding of legislative Health & Safety requirements.

• IOSH qualified.

• Good time management skills able to respond to client/contract deadlines.

• Ability to use full range of Microsoft applications Inc. Word, Excel, PowerPoint, Outlook.

Working Hours - 40 hours per week, Monday-Friday

Salary - £75,000 - £85,000

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Please see our Benefits Booklet for more information.