Purpose of the Role

As a Team Leader within the Housekeeping and Environmental Services department, you will ensure exemplary standards of cleaning, waste and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceed expectations. You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.

Key Responsibilities

• To support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre

• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies

• Deliver the rota ensuring correct manning levels are maintained at all times

• Motivate and monitor the team to achieve the highest possible standards of service delivery

• Maintain standards of performance, discipline, and welfare for the team in accordance with company policies

• To support the manager in development and training of staff

• Management of the cleaning equipment, consumables and materials including stock control

• To ensure all equipment/machinery is in good working order. To report any machinery faults to line manager to ensure repairs are rectified quickly

• Daily monitoring of cleaning standards throughout external areas ensuring team proactively respond to all tasks as required

• To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations

• Undertake any other reasonable duties as required to meet the needs of the business

• To ensure that records are held and updated as required

• Ensure periodic cleaning tasks are carried out accordingly to the schedule

• To take a proactive approach to continuous improvement and innovation in all aspects of the job

• To ensure appropriate equipment is available for the cleaning team to carry out their role

• Ensure periodic cleaning tasks are carried out accordingly to the schedule

• To take a proactive approach to continuous improvement and innovation in all aspects of the job

• Support role in operational HR responsibilities to retain and develop the shift team

• To deliver excellent communication and motivation for all direct reports

• Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements

• Assist with toolbox talks and complete as per company policy

• To assist with the identification of training needs and ensure accurate site records are maintained at all times.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

· Successful track records of delivering cleaning and waste

· Proven record of team leadership

· Demonstrable IT skills/computer literate inc Microsoft Office, Excel and Word

· Experience in the provision of cleaning services in a busy environment visited by members of the public.

· Able to demonstrate a good level of customer service.

· Ability to work on own initiative and deal with demanding situations.

· Honest and reliable work ethic.

· Well presented.

· Good interpersonal and communication skills.

· Able to work in both/internal and external environments.

· Willingness to take part in further on-site training.

Desirable

· Basic Knowledge of H&S legislation.

· IOSH

· First Aid

· Body fluids trained

Competencies:

· Experience within teams where motivation and development have been key drivers

· Excellent written and verbal communication skills

· Excellent leadership and motivational skills

· Capability to work unsupervised and take responsibility

· Ability to create and analyse management information, including financial, performance, quality, activity and trends)

· Experience of cleaning within the retail environment

· Working knowledge of cleaning equipment/machines

· Must have a flexible hands-on attitude

· Flexible attitude towards shifts patterns required to meet the needs of the business

· Aptitude to remain calm under pressure

· Ability to communicate across all levels with a sound understanding of diversity in the workplace

Working Hours - 32.66hrs per week

Salary - £16.09 per hour

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Please see our Benefits Booklet for more information.