Purpose of the Role

To provide on-site property management services to an exciting build to rent development in the heart of Manchester comprising of 520 units.

Responsible for the delivery of a first-class customer experience along with our existing team who will be responsible for all front of house services including administration, compliance, events, liaising with residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done with our residents at the forefront of our minds. As A Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

· Provide first class customer service to residents, being the first point of for residents, contractors and visitors

· Quality control of amenity spaces and apartments, ensuring they are well presented at all times.

· Organising and hosting residents events and initiatives, to enhance the community feel of the scheme.

· Engaging with residents on a daily basis.

· Management of amenity space hiring

· Responding to rental enquiries, scheduling and conducting scheme tours/viewings as required, supporting our Leasing Team.

· Organising and running Resident services via third parties and in-house

· Ensuring up to date resident communication via various channels including social media

· Seeking special offers and discounts for residents from local businesses

· Creating a community feel through communication, events and innovations

· To act as first point of call for residents to report maintenance issues

· Organising minor works between tenancies to maintain first class presentation of apartments

· Completing check in and check out reports.

· Carrying out mid-term inspections

· Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

· Strong customer service ethic / background

· Positive, can do attitude

· Common sense approach

· Ability to think on their feet and make considered decisions

· Outgoing, warm and friendly personality

· Organised, meticulous, tenacious

· Excellent written and spoken etiquette

· IT literate and Social media savvy

· Experience in undertaking viewings would be an advantage

Working Hours - 24 hours per week (3-4 over 7 days) – Flexibility is required

Salary - £19,726 + plus discretionary bonus

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Please see our Benefits Booklet for more information.