Purpose of the Role

The Communications Coordinator will support the planning, creation and delivery of clear, consistent communications and marketing support across King’s Cross.

Working closely with the Engagement Manager and in collaboration with the wider Marketing and Experience teams, the role will support the delivery of customer engagement and messaging for key audiences including residents, retail partners and occupiers. This will include assisting with day‑to‑day communications, digital content and estate assets that help bring people together, ensure the smooth functioning of the neighbourhood, and enhance the overall customer experience.

Through clear messaging and engaging content, the role will help ensure our occupiers, retailers and residents know what’s happening across King’s Cross and what makes it a brilliant place to live, work and visit, while ensuring all communications align with the King’s Cross brand, tone of voice and visual standards.

This is a varied, hands‑on role, well suited to someone early in their communications career who is keen to build experience in a busy, place‑based environment and develop their skills in customer engagement and communications.
Key Responsibilities

Estate communications & engagement

• Support day‑to‑day estate communications, including managing the shared communications inbox and issuing approved updates

• Assist with drafting neighbourhood communications relating to works and activity across the estate

Newsletters & email communications

• Support the preparation and delivery of:

  • Weekly operational update

  • Monthly newsletters (office and retail)

• Ownership of content planning for office and retail occupier emails

• Assist with reporting on engagement metrics for occupier and retailer communications

Digital platforms & content

• Update and maintain content across building online portals

• Support app content updates including:

  • News content

  • Deals and permanent offers

  • Upcoming events

• Assist with reporting on app engagement and usage

• Support communication relating to construction activity on the website

Marketing & content support

• Source imagery and content to support digital screens, app and email communications

• Create and maintain folders of high‑quality imagery for:

  • Campaigns

  • Partnerships content

  • Organic social media

• Collate best photographs for use in campaigns

• Collate content for retail engagement presentations

• Support sending imagery to third‑party partners, agencies and stakeholders

Estate assets, signage & branding

• Support refreshing King’s Cross signage across King’s Cross

• Support updates to estate maps

• Assist with rolling out future brand refresh, including:

  • Training and team buy‑in

  • Physical signage updates

Skills, Knowledge and Experience

Essential

• At least two years of working in a communications or related role

• Strong written communication skills with excellent attention to detail

• Interest in communications, marketing or engagement, ideally supported by a relevant degree or equivalent experience

• Good organisational skills and ability to manage multiple tasks and deadlines

• Confident working with digital content and imagery

• A collaborative approach and confidence working with colleagues across different teams

Desirable

• Experience working with digital platforms (apps, websites, email marketing tools)

• An interest in, or experience using, AI tools to improve efficiency in communications and day‑to‑day tasks

• An understanding of brand guidelines and tone‑of‑voice principles

• Experience handling imagery, asset management or simple reporting

• Interest in place‑based marketing, retail, property or community engagement

Working Hours - 9am to 5.30pm, Monday to Friday

Salary - £32,000 - £34,000

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Please see our Benefits Booklet for more information.