Purpose of the Role

The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times.

This role ensures the centre is a safe and welcoming place for everyone.

A can-do attitude is essential to this role.

Key Responsibilities

• To be part of a team in a permanent rostered shift pattern covering days and late shifts.

• Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile.

• Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.

• To ensure a smart appearance, adhering to the uniform policy.

• Must be able to work with external agencies including local authorities and law enforcement.

• Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed.

• Carry out proactive patrols of the centre focusing on public safety and suspicious activity.

• Carry out Counter Terrorism Training reinforcing our security strategy.

• Manage unauthorised access by excluded persons.

• Respond to the site radio system, maintaining professional radio procedures at all times.

• Accurate completion of site records / reference materials including Health & Safety records, Incident Forms.

• Undertake any other reasonable duties as required to meet the needs of the business.

Skills, Knowledge and Experience

Essential:

· Own transport / use of public transport

· Ability to work all shifts as required

Desirable:

· SIA Licence or willing to work towards qualification

· First aid qualified or willing to work towards qualification

· Experience of working in a customer facing role

COMPETENCIES

· Good verbal and written communication skills.

· Able to articulate clearly and credibly with all staff.

· Capability to work unsupervised and take responsibility

· Aptitude to remain calm under pressure

· Smart appearance. Non offensive tattoos are permitted however; facial tattoos are not permitted. 

Working Hours - 40 hours per week shift pattern working between the hours of 07:00 and Midnight.

Salary - £28,195.00

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Please see our Benefits Booklet for more information.