Purpose of the Role

Execute Savills PM policy of providing an innovative, operationally efficient and economically competitive commercial environment for occupiers whilst enhancing the investment value of the asset for the landlord. To work with the SPM to ensure the day-to-day management of the building, and to help create and support future operational and technological requirements necessary to ensure the building remains at the forefront of its competitors.

Key Responsibilities

• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant building issues.

• Support the SPM to manage the production of the annual building service charge budget and management accounts co-ordinating the input of internal resources and ensuring strict adherence to the published programmes.

• Work with the SPM to closely monitor the service charge expenditure ensuring value for money at all times.

• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupier and TLB staff are provided with a safe environment in which to conduct their core business activities.

• Supporting the SPM to act as the Responsible Person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised.

• Working with the SPM to Act as custodian and ensure that all aspects of the relevant Savills PM manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.

• To ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.

• Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.

• Employ in practice the principles with regard to Savills PM Fabric Management and Long Term Costing initiatives.

• To inspect the building and all common/landlord areas on a monthly basis, ensuring that all building fabric, both internally and externally, is maintained to a high standard.

• To be innovative in all areas and constantly seek new innovations to further enhance operational and service delivery for our customers and visitors.

• To support and work with the SPM to lead and motivate the team, ensuring a high morale, customer service levels are consistently high in all areas and the team remains motivated and enthusiastic.

• To continue promoting a strong ‘One Team ‘ ethos and culture.

• To work with the Comms & Enlivenment manager ensuring the programme is appropriate and relevant mix of events to engage with our customers and stakeholders.

• To form a strong relationship with the building owner (CC Land) through regular dialogue and monthly meetings and quarterly reporting, keeping them appraised of any necessary customer and building related issues.

• Together with the SPM, take ownership of The Leadenhall Building vision and values ensuring that they are fully integrated in to all of the buildings services.

• To deputise the role of SPM when they are on leave or away from the building.

Skills, Knowledge and Experience

• Minimum 3 years experience in a high profile building of a similar or higher standard.
• Excellent Customer Service skills essential
• Contract management
• Occupier management
• Budget management – Excel experience
• Must have ‘Can do’ and proactive approach
• People person
• Good problem solver and innovative

Working Hours - 0900 – 1730hrs 

Salary - £65-£70k depending on experience 

Please see our Benefits Booklet for more information.