Purpose of the Role

The Operations Co-Ordinator role supports all the relevant Centre functions.

The purpose of the role is to support and drive operational delivery and improvement, including exceptional customer service to all of the centre’s visitors and tenants.

You will need to be a hands-on person – as happy as doing something as organising something - and an effective communicator who achieves results through their own actions as well as team work and strong relationships.

You will assist in ensuring operational compliance is adhered to across all areas of the Centre through the use and monitoring of the Centre’s operations app.

You will be driven by an uncompromising eye for detail to achieve high class standards in front and back of house areas, and performance in each aspect of service. You will identify and support the development of business opportunities.

You will be motivated to maximise cost efficiency, productivity and responsible for the delivery of events, along with developing stakeholder and tenant relationships.

You will be able to demonstrate clear decision making and adept in the development of ideas and opportunities.

You will have the ability to adapt to a fast-paced changing environment, and proactively champion brand initiatives.

You will also, after mentoring and training, carry out a duty manager role on a rota basis.

Key Responsibilities

Risk management:

• Work with the centre management team to regularly review centre risks to manage and mitigate.
• Ensure effective duty management and business continuity by remaining fully trained in line with the centre crisis management policy and the Centre major incident management plan.

Behaviour and culture:

• You have a clear vision for the application of Excellent Customer Service in all endeavours and lead by example. Customer Service not only relates to our customers, but to all stakeholders including retailers and colleagues.
• You will support the centres ESG and corporate responsibility objectives including personal support to community projects and activities.
• A high energy individual capable of influencing at all levels, proactive with excellent time management and the ability to develop excellent relationships with internal and external partners.
• Service delivery management:
• Delivery of operational services and agreed objectives on time, and aligned with the company objectives and requirements.
• Risk management will be at the heart of your decisions and you will be operating in a high-pressure environment where delivering excellence is an expectation.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Some relevant or applicable experience
• A good knowledge and sound practical application of health and safety principles
• Preferred
• IOSHH – Occupational Health and Safety

Person Specification:

• IT system literacy to be able to get the most from the evolving operational technology and data management requirements across our business.
• Capability in managing change quickly and efficiently whilst maintaining effective service provision.
• Ability to work well with others, make clear decisions and continue to deliver results under pressure.
• Energy and excellent interpersonal and people support skills.
• A flexible approach and a sense of teamwork.
• Excellence in organisational ability, oral and written communication, capable of engaging senior managers and delivery teams alike.
• An analytical mind that can bring clarity to difficult situations.
• Exceptional customer service to all of the centre’s visitors and tenants, especially during Centre events and through community engagement.

Working Hours - 37.5 hours per week with weekend and bank holiday working to a rota. 

Salary - £28,000 rising to £31,000 after probation and Duty Management training sign off 

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Please see our Benefits Booklet for more information.