Purpose of the Role

The Night Manager will report to the General Manager and will work alongside the Residents Service team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development in Birmingham. They will act as an ambassador for the business, whether face to face, in writing or by telephone to guests and contractors at all times.

Key Responsibilities

1.      Welcoming visitors to the building in a courteous and helpful manner.

2.      Taking inbound phone calls, redirecting or taking messages as required.

3.      Taking delivery of parcels and distributing to residents’ lockers.

4.      Responding to resident queries promptly by telephone and email.

5.      Logging the distribution of necessary equipment for the use of resident services.

6.      Scheduling resident arrivals and departures and associated activities.

7.      Maintaining logbook of current and past contractors and onsite visitors.

8.      Key management including signing out of key fobs to contractors and ensuring their prompt return.

9.      Assisting the General Manager with resident event planning, management and execution.

10.   Assisting General Manager with marketing collateral.

11.   Assisting General Manager with creating and conducting tenant surveys.

12.   Updating Local Authorities in writing where appropriate with new resident details to ensure council tax bills are transferred. Requesting/processing bills for void periods between tenancies.

13.   Logging reactive maintenance enquiries and passing them onto Property Manager.

14.   Carrying out Inventory and check out reports (using iPad and specialist software) for tenancies. Providing reports to Property Manager once complete.

15.   Making any requested amendments to check in documents as requested by tenant or Resident Service Manager.

16.   Booking pre- and post-tenancy cleans upon instruction of Property Manager

17.   Office and kitchen supplies stock management

18.   Ensure comprehensive handover at the end of all shifts.

19.   Ensure that The Hub and all other areas offer a safe and pleasant environment.

20.   Monitoring CCTV.

21.   Reporting incidents to the National Operations Centre and to the General Manager.

22.   Conducting flushing of little used outlets and reporting to General Manager.

23.   Undertaking weekly Health and Safety checks.

24.   Lone working as required

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Strong customer service ethic / background

• Positive, can do attitude

• Common sense approach

• Ability to think on their feet and make considered decisions

• Outgoing, warm and friendly personality

• Organised, meticulous, tenacious

• Excellent written and spoken etiquette

• Policy and compliance awareness

• Building operations knowledge

Working Hours - 6pm – 6am 4 days on / 4 days off 

Salary - £34,000 

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Please see our Benefits Booklet for more information.