Purpose of the Role

To provide support to the leasing team at an exciting new build-to-rent development comprising 667 apartments in a large scale, luxury scheme in Birmingham. Being responsible for enquiry management and registration, vetting of applicants, viewing co-ordination and diary management, as well as general leasing administrational tasks. Supporting with tours/viewings where required. To ensure that a high level of customer service is provided to applicants and residents at all times and being a main point of contact from enquiry stage to move-in.

The successful candidate will be a good team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

· Providing administrative support to the Leasing Manager and Leasing team

· Following the resident journey from start to move in, including arranged holding deposits, referencing of applicants, issuing AST’s and sending initial demands to the applicant

· Carry out referencing and any required due diligence checks on prospective Residents.

· Maintain electronic files for each property in accordance with procedures and ensuring that systems are thoroughly kept up to date and accurate for all lettings and rental data

· General dealing of enquiries from Residents, Contractors, Utility Providers, Local Authorities, etc

· Liaise with the property accounts team over any property queries where necessary

· Meeting prospective Residents, conducting viewings and discussing rental values and development details

· As part of the wider site team; create a community feel through communication, events and innovations

· Provide first class customer service to residents and applicants

· Liaise with the wider site team to ensure flats are ready for move ins

The above is not an exhaustive list of duties and the individual will be expected to perform different tasks as necessitated by the evolution of the role within the asset.

Skills, Knowledge and Experience

• Previous property experience would be advantageous but not mandatory.

• Good organisational skills

• Good verbal and written communication skills with a positive attitude and attention to detail

• Excellent time management

• Ability to multitask and to work accurately and effectively under pressure

• Must understand the principles and practice of customer care

• Ability to work in a team and understand team dynamics

Personal Attributes

· Strong customer service ethic

· Positive, can-do attitude

· Initiative and the ability to think outside the box

· Common sense approach

· Outgoing, warm and friendly personality

· Team player

· Organised, meticulous, tenacious

· Excellent written and spoken etiquette

· IT literate

Working Hours - 5 over 7 days (40 hours per week) – Flexibility is required - 15 months FTC

Salary - £29,000 + discretionary bonus

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Please see our Benefits Booklet for more information.