Purpose of the Role

Line management of the teams at Thames Quarter and The Cavalry.

Key Responsibilities

• Supporting the General Manager and Senior Portfolio Manager

• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income

• To set clear objectives in line with business strategy and to measure and manage performance against these

• To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance

• To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy

• To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination

• To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives

• Establishing and delivering additional income streams where appropriate

• Training new team members

• Dealing with initial enquiries, booking in viewings and negotiating offers

• Agreeing leasing offers and processing these in line with Savills procedures

• Uploading availability details to marketing portals and updating adverts as necessary

• Completing all applicant vetting in line with Savills procedures

• Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building

• Organising and running tenant services via third parties and in house

• Ensuring up to date resident communication via various channels including social media

• Seeking special offers and discounts for residents from local businesses

• Creating a community feel through communication and regularly hosting resident events

• To act as first point of call for residents to report maintenance issues

• Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained

• Carrying out regular inspections of communal areas and apartments

• Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required

• Organising minor works between tenancies to maintain first class presentation of apartments

• Meet and greet with all new tenants; providing Welcome Packs and new tenancy information

• Completing check in and check out reports; determining deposit returns

• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases

• Undertaking tenancy renewals, driving rental growth

• Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis

• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets

Skills, Knowledge and Experience

• Strong line management skills

• Strong troubleshooting skills

• Strong customer service ethic / background

• Positive, can do attitude

• Common sense approach

• Ability to think on their feet and make considered decisions

• Outgoing, warm and friendly personality

• Organised, meticulous, tenacious

• Excellent written and spoken etiquette

• IT literate and Social media savvy

• Strong financial management skills

• ARLA/IOSH

Working Hours - Monday-Friday 9am-6pm

Salary - Negotiable

#LI-DNI

Please see our Benefits Booklet for more information.