Purpose of the Role

The purpose of the Operations Manager role is to ensure adherence to Savills Policies and Procedures across the managed instructions and service lines within FM+. The Operations Manager will report into Head of FM+ Operations and be responsible for the operations teams including but not limited to; Senior Facilities Coordinator, Facilities Coordinators, Facilities Administrators.

Key Responsibilities

· To work alongside the Head of FM+ Operations to ensure the FM+ strategy is embedded into all operations across all instructions and service lines.

· To provide operational reporting to the Head of FM+ Operations on a weekly & monthly basis on the operational output of the team.

· To complete auditing across their managed teams to ensure adherence to Savills policies and procedure and any client specific requirements.

· To ensure all operational systems are updated and accurate

· Line management duties for the Operations team

· Provide cover and support across the FM+ team where appropriate

· Responsible for escalating any issues to the Head of FM+ Operations in a timely manner

· Become a super user of all operational systems & provide training as and when required

· Input into the wider FM+ strategy based on experience and knowledge of the team and the clients we serve

· Lead operational projects that assist with the growth of the FM+ team

· Assist with the creation and continuous improvement of operational processes

· Ensure all documentation is held within Sharepoint

· Assist with recruitment across the FM+ team

Skills, Knowledge and Experience

Essential

· At least 5 years experience in an administration role

· General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard

· Reliable, helpful and well presented.

· Ability to work in a team or alone

· Team player with strong customer service skills, able to provide a helpful and polite service.

· Pleasant telephone manner and efficiency in relaying messages and taking instructions.

· Excellent communication skills

· Able to take comprehensive minutes of meetings.

· Abilitiy to deal with confidential information.

· Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.

· Able to work under pressure to deadlines.

· Careful and conscientious with an aptitude for attention to detail.

· Willingness and ability to learn on the job, keen to undertake training and career development.

Desirable

· Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.

· Broad knowledge of office administration within a facilities management/property management environment.

· Experience of dealing with senior level staff confidently with excellent verbal and written communication.

· Experience and knowledge of helpdesk systems and procedures.

· Data input experience.

· Experience working within a Facilities Management team.

· Understanding of Health & Safety Legislation.

Working Hours - 37.5hrs

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Please see our Benefits Booklet for more information.