Purpose of the Role

We aim to create a compelling, experience for our customers, which in turn means that they stay longer and return more often to our centres. This in turn helps our retailers flourish by increasing footfall and spend.

The purpose of the roaming customer services assistant role is to deliver exceptional customer service. If you have an excellent customer service approach, a friendly and confident disposition with clear communication skills we would like to hear from you.

This is a new role in the team to complement the current offer. Proactive customer service is designed to provide a first point of contact.

The role will suit candidates who enjoy working independently at a customer service desk and being mobile around the centre, assisting with directions and general enquiries from our customers.

At The Metrocentre we recognise that the growth and success of our company is dependent on the people we employ and the way that they are developed and grow within our organisation.

• Role is mobile and successful candidate will spend all working hours away from a desk where seating arrangements are not available.

Key Responsibilities

• Greet guests upon arrival, provide a warm and welcoming atmosphere. Function as the first point of contact for guests, addressing their needs and inquiries promptly.
• Offer detailed information about local attractions, dining options, entertainment, and transportation. Create personalized recommendations based on guests’ preferences to enhance their stay.
• To have pride in the centre and help to maintain its high standards in all areas of your work.
• Assist with special requests such as arranging transportation, delivering messages, and providing personal services like grocery shopping or pet care.
• Address and resolve any issues or complaints that arise during a guest’s stay, ensuring a satisfactory resolution to maintain guest satisfaction
• Be smart and well-groomed in appearance, in line with the company uniform policy.

Skills, Knowledge and Experience

• Excellent communication and people skills are essential for providing outstanding service and building rapport with guests.
• Great at listening, paying attention to the small details in conversations and utilising he information to help.
• Ability to manage multiple requests and tasks efficiently in a fast-paced environment. Strong organisational skills.
• Familiarity with the local area, including attractions, dining, and entertainment options, to provide informed recommendations. Key knowledge of what retailers sell.
• Strong organizational skills and attention to detail to ensure all guest requests are handled accurately and promptly. Knowledge of who to contact for what.
• Full training will be given to give the successful candidate.

Working Hours - 8 week FTC Part-time 20 Hours. 4 days out of 7. 8.30am to 9.30pm 

Salary - £12.43/hr 

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Please see our Benefits Booklet for more information.