Purpose of the Role

To provide support to the renewals and tenancy management team in the delivery of a high quality service for the benefit of clients and tenants. Supporting both office and site based teams. The successful candidate will be an excellent team player with strong organisational and communication skills (both verbal and written), have the ability to work under pressure and a willingness to learn. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative.

Key Responsibilities

• Leading on general tenancy administration, including referencing of applicants, issuing Tenancy Agreements and ensuring full property compliance including data accuracy across all platforms
• Ensure all systems are kept up to date, including tenancy information and contact details etc
• Deal with enquiries from tenants, contractors, utility providers, local authorities, etc
• Drafting and serving notices
• Keeping up to date with changes to tenancy legislation
• Working with the onsite teams to understand the local markets
• Updating utility providers and local authorities of tenancy changes
• Liaise with the property accounts team for any property queries where necessary
• Undertake specific projects as requested by line manager

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can-do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and social media savvy

Working Hours - 9.00am – 5.30pm Monday to Friday 

Salary - £30,000 + 10% discretionary annual bonus 

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Please see our Benefits Booklet for more information.