Purpose of the Role

As a customer services assistant within our busy Shopmobility team, you will be a customer focused individual providing exceptional levels of service at all times. You will be able to deliver exemplary standards of communication and demonstrate the ability to work within a team and on your own.

Key Responsibilities

• To work the hours & shifts in accordance with conditions of employment.

• To carry out duties in accordance with site assignment instructions and Managements instructions.

• To comply fully with the Health & Safety Policy for the Centre.

• To ensure requirements of the fire regulations are strictly complied with.

• To ensure rules & regulations of the Centre are complied with at all times.

• To assist and undertake all Shopmobility tasks.

• Ensure the Centre is a safe and pleasant environment.

• Always remain courteous to members of the public, colleagues & retail staff.

• To liaise with other departments as appropriate.

• Always maintain high standards.

• Being able to intercept customers needs.

• Provide a quality, effective & friendly service.

• Using your initiative when assisting customers.

• Being observant and report any suspicious items/persons immediately.

• Maintain a smart well-groomed appearance.

• Proactively engage with customers throughout the Centre providing assistance and guidance & deliver exceptional standards of customer service.

• Ensure a positive image is displayed at all times.

• Correct procedures to be followed at all times.

• Dealing with any customer/visitor enquiry in a professional & friendly way.

• Handle and resolve customer complaints in a professional way ensuring information is passed on to the relevant person.

• Process accident/incident reports as required in a timely & accurate manner.

• Increase your skills and knowledge through education & training.

Skills, Knowledge and Experience

Qualifications and experience:

Essential:

·        Ability to demonstrate high levels of customer service at all times.

·        High levels of integrity.

·        Ability to work on your own or as part of a team.

·        Ability to deal with demanding situations.

·        Actively solve problems when presented.

·        Reliable & flexible/supportive team player.

·        Attention to detail.

·        Ability to use a full range of Microsoft applications including Word, Excel, PowerPoint & Outlook.

·        Honest & reliable.

·        Willingness to partake in on-site training.

·        Excellent organisational skills.

·        Willingness to adopt a flexible approach to work patterns & be able to work weekends/evenings.

·        Well presented.

·        Accurate record keeping with good attention to detail.

Desirable.

·        Previous experience in a similar role.

Working Hours - Part-time 24 hours per week

Salary - £12.21 per hour

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Please see our Benefits Booklet for more information.